AI answers first. Humans finish strong.
A full support inbox built into your adoption platform. The AI assistant deflects the repetitive questions; your team gets the rest — with assignment, automation rules, and every user's product context attached.
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AI resolvedHow do I invite my team?
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The "source" column is included when exporting from Visitors → Sessions, not the Overview page. Here's a walkthrough I can send them…
Deflect
Most questions never become tickets
The in-app assistant answers how-do-I questions instantly from your knowledge base, and can walk users through the flow — or complete it for them with the copilot. Your queue only sees what truly needs a person.
- AI answers grounded in your own docs and site
- Guided walkthroughs offered as answers
- Seamless handoff with full conversation history
Resolve
A real help desk, not a chat widget
Behind the assistant is a complete support workflow: shared inbox, assignment, internal notes, tags, saved views, and automation rules that keep the queue moving without babysitting.
- Assignment, ownership, and internal notes
- Visual automation rules for routing and SLAs
- User context — plan, sessions, guide history — on every ticket
Capabilities
Everything a support team actually uses
Shared inbox
Every conversation in one place, with full user context: plan, activity, and guide history.
Assignment & ownership
Route conversations to the right agent with clear ownership and internal notes.
Automation rules
Auto-route, tag, prioritize, and escalate based on the rules you define.
AI-drafted replies
Suggested responses grounded in your knowledge base — agents review, edit, and send.
Tagging & views
Slice the queue by topic, urgency, or team with saved views and filters.
SLAs & analytics
Response-time targets and resolution metrics so quality stays measurable.
FAQ
Support desk, answered
It can. 3Guide's support desk covers the core help desk workflow — shared inbox, assignment, automation rules, and reporting — with the advantage that AI deflection and in-app guides live in the same platform.
The assistant answers repetitive how-do-I questions from your knowledge base before they become tickets, and can walk users through flows directly. What reaches your team is the smaller set of questions that genuinely need a human.
Yes. When a conversation escalates, the full AI conversation history and the user's product context come with it — no 'can you repeat your question?'
No. Rules are built visually: choose a trigger (new conversation, keyword, segment), add conditions, and pick actions like routing, tagging, or priority.
Give your support team superpowers
Deflect the repetitive, resolve the rest — with AI and humans working the same queue.
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