Answer it once. Deflect it forever.
Your support queue is full of questions your product should answer itself. 3Guide deflects them in-app with AI answers, live walkthroughs, and a copilot that does the task, so your team only sees what truly needs a human.
“We want real answers from an AI that knows our product, not another canned-response chatbot.”
AI assistant
Answers grounded in your product, not the open web
3Guide builds a knowledge base automatically by scanning your website and docs, and keeps it fresh. The assistant answers from your features, your terminology, your screenshots and says so when it doesn't know.
- Knowledge base auto-built and auto-refreshed
- Answers cite your own content
- Curate and extend sources whenever you want
“Half our tickets are the same five how-do-I questions, every single week.”
Guided deflection
Don't describe the fix, walk them through it
For how-do-I questions, the assistant doesn't paste a doc link. It offers a live walkthrough that highlights each step in the real UI or hands the task to the copilot to complete outright.
- Walkthroughs generated from natural-language questions
- Copilot completes routine tasks on request
- Repetitive tickets stop reaching the queue at all
The ladder
Three levels of deflection before a ticket exists
01
Answer
The assistant resolves the question instantly from your knowledge base.
02
Show
A live walkthrough highlights each step in your real UI.
03
Do
The copilot completes the task for the user, with their confirmation.
FAQ
Ticket reduction, answered
Generic chatbots answer from generic knowledge. 3Guide answers from a knowledge base built from your own product, can show users the steps live in your UI, and can even complete the task via the browser copilot, three levels of deflection instead of one.
It's rebuilt from your site and docs automatically, so shipped changes flow into answers. You can also curate entries manually pin canonical answers, exclude pages, or add internal knowledge.
No. Escalation to the human support desk is always available, and the handoff carries the entire conversation and user context so nobody repeats themselves.
The dashboard tracks AI-resolved conversations versus escalations, repeat question topics, and ticket volume over time so the reduction is a number, not a feeling.
Shrink the queue without shrinking the team
Turn repetitive tickets into instant answers.
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