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Where your team builds and watches everything
Build guides, watch analytics, and see exactly what users are struggling with — in one console your team actually owns.
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No developer required
Software thatexplains itself.And then operates itself.
One line of code puts an AI helper inside your product. It shows people how, answers their questions, and completes the task for them — so you ship fewer tickets, faster onboarding, and hard data on exactly where your product confuses people.
Loved by product, success & support teams
Take a tour of Product Tour
View demo- 1 line
- of code to install — no rebuild, no migration
- 6 ways
- every element is identified, so guides survive redesigns
- Self-repairing
- AI fixes broken walkthroughs without a human
- 3-in-1
- guidance, answers, and task completion in one layer
Why 3Guide
You built the software. Now people have to actually use it.
Help docs, training videos, and more support staff are the expensive, slow fixes. 3Guide is a layer on top of the software you already have — no rebuild — that teaches people how to use it, and increasingly, just does things for them.
Without 3Guide
- New employees can't find the export button
- Customers sign up, poke around for two minutes, and never come back
- Your support inbox fills up with the same twenty questions
- You write help docs nobody reads and record videos that go stale
With 3Guide
- A spotlight on the actual button, in the actual product, saying “click here next”
- “How do I refund an order?” answered from your product, not generic advice
- “Cancel my subscription” — and it navigates and clicks through itself
- Hard data on exactly which steps confuse people, and where they give up
How it works
A knowledgeable colleague sitting next to every user
One line of code puts an AI helper inside your product — one that never sleeps and never gets tired of the same question. It does three things.
It shows people how
Interactive walkthroughs
Not a video. Not a PDF. The actual product, with a spotlight on the actual button, saying “click here next.” People learn by doing, inside the real thing.
Faster onboarding for new users and new staff
See in-app guidesIt answers questions
A chat assistant
A user types “how do I refund an order?” and gets an answer grounded in that specific product — not generic advice scraped off the open web.
Fewer support tickets, answered in seconds
See the assistantIt does the work
An assistant that acts
Instead of explaining the seven clicks, it performs them. The user says “cancel my subscription” and it navigates and clicks through — with them watching every step.
Less of the user's time spent at all
See the copilotFor users and employees
Record the workflow once. Hand it over in five formats.
Your employees and your clients both need to learn the same software — but they don't learn it the same way. Click through the task once and 3Guide produces every format from that single recording, so nothing has to be rebuilt when the audience changes.
Interactive demo
A self-paced walkthrough of the real workflow. People learn by clicking through it, not by watching someone else do it.
Best for: New-hire ramp and client onboarding
Sandbox
A self-contained copy of your product built from page snapshots. No login, no live access, no risk to real data — so staff can practise the risky workflow safely.
Best for: Practice runs before touching production
Polished MP4
A rendered video with voiceover and zoom baked in, in whatever aspect ratio your LMS or intranet expects.
Best for: Course modules and training libraries
Autoplay GIF
A short, silent loop of one task that plays inline anywhere — a wiki page, a Slack message, an onboarding email.
Best for: Quick answers in the flow of work
Step-by-step PDF
The same walkthrough as a numbered document people can print, annotate, or attach to a client handover pack.
Best for: Compliance records and offline reference
One recording, every format
Capture the workflow in the Chrome extension and export it however each audience needs it — no re-recording, no editing suite.
What you install
One layer. No rebuild. No migration.
In-app guidance, interactive demos, polished training video, an AI assistant, a task-completing copilot, and friction analytics — every capability points at the same outcome: users who succeed with your product.
Click-by-click walkthroughs, built visually
Create guided tours by clicking through your own product. Publish in one click, target by segment, and never write custom code for onboarding again.
- Visual builder via the Chrome extension
- AI writes the steps, tooltips, and copy for you
- Self-healing keeps every guide working after redesigns
The widget is the start. This is the whole suite.
Guidance, answers, and automation are what your users see. Behind them sits a full product suite your team runs the business on.
Browser Copilot
Beyond guidance: an AI that acts
Most platforms stop at showing users where to click. 3Guide ships an autonomous copilot that can complete the task for them like clicking buttons, filling forms, and navigating pages, with the user watching every step.
- Executes clicks, form fills, and navigation on the live page
- Grounded in your knowledge base, it knows your product, not just the web
- Falls back to a guided walkthrough when the user wants to learn instead
- Scoped permissions and confirmations keep every action safe
From startup to enterprise
3Guide is with you the whole way
You don't graduate into features. The full platform is there from your very first snippet — what grows is your scale, your teams, and the way you govern it.
01 · Startup
First users
Ship your first guide in minutes
Add one snippet, record a flow, and go live. Guidance chat, in-app guides, and the copilot are all there from day one.
02 · Growing
Thousands of users
Answer questions and see the friction
The same platform now deflects support, surfaces where users get stuck, and lets you target guidance by segment.
03 · Scaling
Many teams
Standardize adoption across products
Roll guidance out across apps and audiences, run surveys, and launch features contextually — no new tool to buy.
04 · Enterprise
Org-wide
Govern it at scale, safely
Fine-grained segmentation, encryption, headless mode, and live human handoff — the platform you started with, hardened.
Same product, day one to org-wide. You never migrate off 3Guide to grow.
Who it's for
Built for software companies and the teams they serve
Wherever people have to learn and use software, 3Guide closes the gap between “I signed up” and “I got it done.”
SaaS & Software
Increase activation, adoption, and retention — without adding friction to the product you built.
Fintech & Financial Services
Help customers confidently navigate complex onboarding and transaction workflows, and deflect repetitive questions.
Enterprise Software
Get employees productive faster, standardize critical workflows, and cut the training and IT overhead of every rollout.
HR, ERP & Operations
Onboard teams, standardize processes, and reduce operational errors inside the software that runs the business.
Solutions
Built for the moments that decide adoption
From a user's first login to a completed workflow — 3Guide meets them at every point where adoption is won or lost.
User Onboarding
Turn signups into activated users with guided first-run experiences that adapt to each segment.
See the use caseFeature Adoption
Introduce valuable features at the right moment — contextually, instead of relying on emails and webinars.
See the use caseSupport Deflection
Deflect repetitive how-do-I questions with AI answers and in-context guides before they become tickets.
See the use caseEmployee Training
Replace static training with interactive, in-product guidance — teach people where the work actually happens.
See the use caseWorkflow Automation
Don't just show users what to do — let the AI Copilot complete supported workflows alongside them.
See the use caseProduct-Led Growth
Remove friction between signup and value, and use behavioral analytics to see where prospects get stuck.
See the use caseTrust & safety
Enterprise-grade by default. No exceptions.
A tool that can act inside your product has to be worth trusting. Here is what that means in practice.
Encrypted end to end
Traffic between your product, your users, and 3Guide is encrypted the whole way. Nothing travels in the clear.
Locked to your domain
The system verifies the widget is running on a site that's actually allowed to use it. Copy the embed code onto another site and every request is refused.
The intelligence stays server-side
The smartest parts run on our servers, not in the browser. That's security — and it means a competitor can't lift the logic out of your page.
FAQ
Frequently asked questions
The questions buyers actually ask before installing 3Guide.
A layer you add on top of software you already have — no rebuild required — that teaches people how to use it, and increasingly, just does things for them. You paste one line of code into your web app and a small AI helper lives inside your product from that moment on.
Ordinary help widgets explain the seven clicks. 3Guide can perform them. A user types “cancel my subscription” and the copilot navigates and clicks through the workflow itself, with the user watching every step. There's a browser automation engine underneath that drives the page the way a person would.
That's the hard problem in this market, and most tools silently rot. 3Guide identifies every element six different ways at once — ID, text, position, surroundings, appearance and more — so if one clue disappears the others still find it. When a tour does break, an AI inspects the changed page, works out where the button went, and repairs the walkthrough itself.
From your product specifically, not the open web. 3Guide builds a knowledge base from your site and docs and keeps it current, and a UI analyzer can read your interface to map every page and button in advance — so the assistant starts out already knowing your layout. You review and curate what it uses.
The widget deliberately separates the two modes. A coloured badge and a different prompt tell the user whether they're asking how to do something or telling it to act. The copilot only performs supported actions, confirms sensitive steps, and runs in the user's own session with their permissions.
Fewer support tickets, faster onboarding for new users and new staff, and hard data on exactly where your product confuses people. Beyond the widget you get the dashboard, analytics, a live support inbox, a browser extension, a UI analyzer, and automatic video walkthroughs.
A product that explains itself needs less help
One that operates itself needs less of your user's time at all. Paste one line of code and see the difference in a week.
No credit card required · One line of code · No rebuild